Returns, exchanges, and cancellations

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• custom orders, bulk orders, or personalized orders
• fine art prints
• items printed by Spoonflower or RedBubble

Questions about your order?
Please contact me if you have any problems with your order.

DETAILS

Shirts are made to order
I keep my prices low by having items shipped to you directly from the printer, and I don't have space to stock returns in my tiny Tokyo apartment. So I lose money on every returned shirt (which goes into indefinite storage in my mother-in-law's spare room in Texas).

However, as an internet shopper, I understand that it can be difficult to find the right fit while shopping online, so I do allow returns and exchanges. But to prevent it from happening too often, I use feedback from my customers to make my item descriptions as accurate as possible. And you can help me too!

  • Please read the sizing information carefully.
  • Please read and follow the care instructions.

Here's a handy trick to help you order your new favorite shirt:

  • Lay your favorite shirt flat, then measure and compare the dimensions to my size charts.

Other items that are made to order
Fine art prints, as well as items found at Spoonflower and RedBubble are printed when you order and cannot be returned or exchanged. 

Etsy Shop Items

Errors/defects
If you believe that your order has been fulfilled incorrectly, contact me with details about the error, as well as a photo to help describe the issue. If there is an error, I will provide replacements or refunds and pay shipping costs.

Cancellations
• Items often go into production on the same day that you order them. Please request a cancellation within 4 hours of purchase (1 hour for priority or express shipping orders).

Returns/Exchanges
• Allowable returns/exchanges may be shipped to me in Tokyo or to my family in Texas.

Conditions of return
Buyers are responsible for return shipping costs. If an item is not returned in its original condition, the buyer is responsible for any loss in value. Items must be in original, re-sellable condition, unwashed, with no obvious signs of wear or use. Items must be free of odors such as perfume and cigarette smoke, and free of pet hair, dirt, et cetera. I reserve the right to deny a return or exchange if an item is not re-sellable at my discretion.

Shirt Shipping
Production time is always 3-7 business days.
Standard US shipping is 2-8 business days.
Expedited US shipping is 1-3 business days.
Please note that shipping can be expedited, but production time cannot. If you pay for 1-3 day shipping, the shirt will still be ready to ship in 3-7 business days (usually 3-4, but closer to 7 during busy times such as holidays).

Estimated shipping times
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. International standard shipping often takes 2-3 weeks, but can occasionally take anywhere from 5 to 45 days. The United States Postal Service does not guarantee US ship times/dates, nor do they give estimates of international ship times. However, they do guarantee money back on Priority and Express packages if an item is lost or damaged by the postal service.

Incorrect address
If a package is shipped to an incorrect shipping address that you provided, you may be responsible for cost of the return shipping and/or re-shipping, or you may choose to receive a refund for the cost of the items. I cannot give refunds for orders sent to an incorrectly provided address if they are delivered and not returned to me. Please note that it is impossible for you to place an order from Etsy without being prompted to enter and/or verify a shipping address. 

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Additional policies and FAQs
• Please carefully consider sizing. Each shirt is printed to order.
• My shirts are printed using eco-friendly water-based inks.
• My shirts are 100% cotton except heather gray, which is 90% cotton/10% polyester.
• My designs are made by me - copyright Samantha J Horne - and printed by a couple of nice people who have their own awesome shirt company in Los Angeles, CA.

Shirt Care instructions
• Machine wash cold with like colors
• Wash inside-out
• Line dry (tumble dry on lowest heat setting if you must)
• No bleach, No iron, No softeners

Sizing details
Please use the sizing chart in the Item Details for each shirt listing. Every shirt is made to order.

Copyright

My designs are made by me - copyright Samantha J Horne.